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Knowledge base
Codes & Promos
All
2
Can I add a refer-a-friend credit to my active gallery?
How do I apply a promo code to my session?
Gallery
All
13
It's been 5 business days but I still haven't received my gallery
How do I extend the purchase period for my gallery?
I have trouble downloading my photos
Can I request the RAW files?
What will the resolution of the photos be?
View all 13
Booking
All
8
What is the deadline to cancel or reschedule my session?
Why am I being asked to prepay?
Can I book back-to-back or multiple sessions?
Why is there a booking charge on my card?
Can I book at other dates and locations that aren't listed?
View all 8
General
All
18
Can I bring props to my session?
Can I bring pets to my session?
What if the weather is bad?
Where are you located?
What other services do you offer?
View all 18
Custom Session
All
3
Do you offer event photography?
Do you do wedding photography?
Do you offer pre-wedding photography?
Photographer
All
5
Can I request a specific photographer?
My photographer didn't show up.
Can I apply to be a Shoott photographer?
When will I hear from my photographer?
Who will my photographer be?
Payment
All
2
I found a duplicate charge on my account
What is your refund policy?
Partnership
All
1
How can I partner with Shoott?
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